We chatted with Dan Zinman from Miles Chemical on various topics about surface finishing.

One topic is product availability that seems to be a big concern for many finishers, as well as just-in-time delivery, removing material from their floor, or an emergency when a tank is down. 

We also discussed how shops are asking for more local presence with their suppliers, such as customer service issues, account management, technical support, and customer service lab help.

“I like to think of Miles as being a 28 year overnight success,” Zinman says. “When you look at Miles and our product line, it really is a A-to-Z type of product line from acids to zinc. But more so than that, we have a couple of tag lines. One of them is ‘Service that provides a solution.’ The other is ‘We have your solution.’”

Zinman says the lines have double meanings. One is an answer to a problem — whether it's a problem ongoing, anticipated, or to prevent a problem — and offering that solution. And two is a a chemical solution.

“That's really what Miles is all about and how I think we differentiate ourselves in a marketplace,” he says.

Visit www.mileschemical.com