The Surface Finishers Educational Association is hosting a free “Quality 101 for Electroplaters” webinar.
The free webinar is on Thursday, February 8, at 1:00 ET. Registration is at https://us02web.zoom.us/meeting/register/tZEtf-2pqz0pEtYZWnVrwBql_XhY5VEujThU#/registration.
Jim Toth will give the presentation. He has over 40 years of experience working with individuals and global technical staff in the finishing industry. He is the president of Jim Toth Solutions.
Here is Toth’s abstract for the presentation:
The marketplace focuses on three basic principles – price, price, and price. It used to be price, quality, and delivery. Quality and delivery are a given today. Price is the differentiator. How do we ensure quality is not left in the dust when price is so important?
It is simple. It starts at the top. Management needs to give the employees the tools they need to keep quality a given. With the right tools, training, and management support, all simple topics, why isn’t it so simple today?
Why is a small 3-letter word – but it forms the basis of the issues faced by so many electroplating companies these days. It is the most important of the 5-W words.
- They should know who needs to do it.
- They should know when they need to do it.
- They should know what they are supposed to do.
- They should know how to do it.
- They need to understand why their employer needs it done by who, when, what, and how.
Visit https://www.sfeasc.org
